We encourage you to inspect your order upon reception and contact our Customer Service Team (support@monstiestore.com) with a picture of the damaged or incorrect product. We will evaluate the issue and help you with the case if there is a damage or defect.

The tracking code is usually updated within 2 to 3 business days after placing your order, and you can check it in the order list after logging in. If your tracking code does not get uploaded within the allotted time, please send an email to support@monstiestore.com.

We offer 3 types of express checkout methods: Stripe, PayPal, Apple Pay and Google Pay. Additionally, card payments issued with MasterCard, Visa, PayPal, Amax, JCB, and Unionpay are available. Please notice that you can choose to pay with only one payment method per order.

The list below is the possible reasons why your payment was not successful:

1. Sometimes, our system does not accept the credit cards that is not issued with your own name. If you have other credit card issued with your name, please use other cards.

2. If your card is issued in a different country where you currently reside, the system may not approve your payment. We recommend you use a credit card issued in the country where you currently live.

3. This might be a temporary technical issue, so we kindly ask you to try ordering again later.

If you still have issues during the checkout process, please send an e-mail to the Customer Service Team (support@monstiestore.com) If you provide the error code to us, you can receive a faster consultation.